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Frequently Asked Questions

General​

What is Appilot?​

Appilot is an AI assistant that understands the web page you're on and provides contextual help based on your organization's knowledge base. Think of it as a colleague who always knows the right answer for the form you're filling out or the process you're completing.

Does it work on any website?​

Yes, the Chrome Extension works on any website you visit. The AI's ability to provide useful answers depends on whether your organization has configured knowledge for that specific site or domain.

Do I need to pay?​

Appilot offers both free and paid plans. Your access level depends on your organization's subscription. Visit appilot.com for pricing details.

Using the assistant​

Why doesn't the assistant know the answer to my question?​

The assistant's answers come from your organization's knowledge base. If a topic hasn't been documented yet, the assistant won't have an answer. You can create a knowledge request to flag the gap.

Can I use Appilot in multiple languages?​

Yes. Appilot supports English, Spanish, and German. You can change the language in the extension settings. The assistant can also respond in the language you write in.

Does Appilot work offline?​

No. Appilot requires an internet connection to process questions and retrieve knowledge.

Privacy​

Does Appilot read my passwords?​

No. Appilot never captures password fields or credentials.

Can my employer see my questions?​

Your individual chat content is private. Admins can see aggregated analytics (like which pages generate the most questions) but not your specific conversations.

Can I turn off data collection?​

Yes. You can control activity tracking and PII masking in the extension settings. See Privacy & Security for details.

Troubleshooting​

The floating button doesn't appear​

  • Make sure the extension is enabled in chrome://extensions
  • Some pages with strict Content Security Policies may block extensions
  • Try refreshing the page

The assistant gives irrelevant answers​

  • Make sure you're signed in to the correct organization
  • Check that your organization has configured knowledge for the domain you're on
  • Try being more specific in your question

I can't sign in​

  • Verify your credentials at appilot.com
  • Your account may be pending approval — contact your organization's admin
  • Clear browser cookies and try again