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Backoffice Overview

The Backoffice is your organization's control center. It's where you manage everything that powers the AI assistant: knowledge content, domains, users, uploaded files, and analytics.

Accessing the Backoffice​

  1. Go to your Backoffice URL (provided by your organization or Appilot)
  2. Sign in with your admin credentials
  3. Select your organization (if you belong to multiple)

The Backoffice navigation includes: Knowledge, Knowledge Requests, Domains & Applications, Users, RAG Files, Analytics, and Settings. The Users page provides user management capabilities including approval workflows, role assignment, and organization membership.

Main sections​

Knowledge​

Create, edit, and publish knowledge content scoped to specific domains and pages. This is the primary content the AI assistant uses to answer user questions.

Key actions:

  • Create new knowledge articles
  • Edit and version existing content (with Steps and Metadata tabs for procedural guidance and scoping)
  • Publish or unpublish content
  • View content by domain or URL pattern

See Knowledge Management for details.

Knowledge Requests​

View and manage requests from users who couldn't find answers. Each request includes the user's question, the page they were on, and the page context.

Key actions:

  • Triage incoming requests
  • Mark requests as in-progress
  • Resolve requests (which notifies the user)
  • Use requests to identify knowledge gaps

Domains & Applications​

Register and manage the web applications and domains where Appilot is active.

Key actions:

  • Register new domains
  • Configure URL patterns
  • View harvested (unregistered) domains
  • Map domains to knowledge content
  • Configure Site Adapters for domains that use non-standard frameworks (e.g., Vaadin)

See Domain Configuration for details.

Users​

Manage your organization's users and their roles.

Key actions:

  • Approve pending users
  • Assign roles (user, admin)
  • Manage organization membership

See User Management for details.

RAG Files​

Upload and manage documentation files that enhance the AI assistant's knowledge.

Key actions:

  • Upload PDF and text files
  • Associate files with domains and URL patterns
  • View file processing status

See RAG Files for details.

Analytics​

Understand how users interact with Appilot and where they need help.

Key actions:

  • View usage trends
  • Identify top domains and pages
  • Track knowledge coverage
  • Monitor token consumption

See Analytics for details.

Settings​

Configure your organization's AI provider, model, and general settings.

Key actions:

  • Select AI provider and model
  • Configure tool use
  • Manage organization profile