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Organization Coverage Policies

Coverage policies determine how your organization pays for AI usage across your team and external users.

Coverage Types​

Managed Only​

Only users who are invited members of your organization have their usage covered. External visitors interacting with your widget are not covered.

Public​

Any user interacting with your application — whether through the embedded widget or the Chrome Extension on your domains — has their usage covered by the organization.

Configuration​

Coverage policies can be managed from two places:

  • Backoffice — Organization admins can configure coverage via the Credits & Usage page at /credits
  • Platform Admin — Super admins can configure coverage for any organization

In either interface, the following settings are available:

  • Coverage Type: Managed Only or Public
  • Covers Extension: Whether the Chrome Extension usage is covered
  • Covers Widget: Whether the embedded widget usage is covered
  • Domain Allowlist: Specific domains where coverage applies (e.g., *.yourapp.com)
  • Per-User Credit Cap: Maximum credits any single user can consume per billing period
  • Per-Session Limit: Maximum credits per anonymous session (for public coverage)
note

When a B2B plan is assigned to an organization, a default coverage policy is created automatically with managed-only coverage and both extension and widget coverage enabled.

Per-User Credit Caps​

Organization admins can set per-user credit caps to control individual consumption:

  1. Go to Credits & Usage (/credits) in the Backoffice
  2. Set the Per-User Credit Cap (e.g., 50 credits/month)
  3. When a user reaches their cap, the extension displays a specific message: "You've reached your personal credit limit for this period"

This prevents any single user from consuming a disproportionate share of the organization's credit budget.

How Billing Works​

  • All usage by covered users charges to the organization's credit balance
  • Widget usage always charges to the organization (via the API key)
  • Extension usage charges to the organization only if covers_extension is enabled
  • If the organization runs out of credits, the widget shows "temporarily unavailable"