Billing & Payments

The Billing page in the Backoffice provides a complete view of your organization's subscription and payment status. Track revenue, manage customer subscriptions, and review payment history — all powered by the Stripe integration.

Credit System

Appilot uses a credit-based billing model. Each AI interaction consumes credits based on the underlying token cost:

• 1 AI Credit = $0.01 USD of token cost × plan markup
• Plans include a monthly credit allowance
• Overage credits are available at per-credit pricing
• Organizations can sponsor user consumption through coverage policies

B2C Plans (Individual Users)

Plan	Price	Credits/Month	Overage
Free Trial	$0	20 (one-time)	N/A
Basic	$9/mo	100	$0.15/credit
Plus	$29/mo	500	$0.12/credit

B2B Plans (Organizations)

Plan	Price	Credits/Month	Managed Users	Overage
Startup	$49/mo	500	5	$0.10/credit
Business	$199/mo	3,000	25	$0.08/credit
Enterprise	Custom	Custom	Unlimited	Volume

See Coverage Policies for how organizations manage user consumption. See Trial Management for granting and managing free trials.

Overview

Billing is organized into tabs that cover different aspects of your financial relationship with Appilot. The page opens with summary stats at the top, followed by tabbed detail views.

Stats

Four summary cards at the top of the page show key financial metrics:

Stat	Description
Revenue	Total revenue generated in the selected period
Active Subscriptions	Number of currently active subscription plans
Pending Payments	Payments that are processing or awaiting confirmation
Total Customers	Number of customers linked to your organization

Customers tab

View all customers associated with your organization:

Column	Description
Name	Customer name
Email	Customer email address
Created	When the customer record was created
Status	Active, inactive, or delinquent
Subscriptions	Number of active subscriptions

Click on a customer to see their subscription details and payment history.

Subscriptions tab

Manage all subscriptions:

Column	Description
Customer	The subscribing customer
Plan	The subscription plan name
Status	Current subscription status
Start Date	When the subscription began
Current Period	The current billing period
Amount	Recurring charge amount

Subscription statuses explained

Status	Meaning
Active	The subscription is current and the customer has access
Trialing	The customer is in a free trial period
Past Due	A payment failed — the system will retry automatically
Canceled	The subscription has been canceled (may still be active until period end)
Incomplete	Initial payment has not been completed
Unpaid	Multiple payment attempts have failed

note

Subscriptions with a Past Due status are retried automatically by Stripe. If all retry attempts fail, the status changes to Unpaid. Contact the customer to update their payment method.

Payments tab

Review all payment transactions:

Column	Description
Date	When the payment was processed
Customer	Who made the payment
Amount	Payment amount
Status	Succeeded, pending, or failed
Invoice	Link to the associated invoice
Method	Payment method used (card type, last 4 digits)

tip

Export payment data for your accounting team by using the date range filter and downloading the results.

Credit Grants & FIFO Consumption

Credits are managed through credit grants -- discrete blocks of credits that are consumed in FIFO order (oldest grants first).

Grant Types

Type	Expires?	Source
Plan	Yes (based on plan's credit_validity_days)	Automatic monthly allocation from subscription
Purchased	No	Top-up purchases at topup_price_per_credit
Bonus	No	Admin-granted via Platform Admin
Trial	No	One-time trial allocation

How FIFO Works

When a user interacts with the AI assistant, credits are deducted from the oldest non-expired grant first. Once a grant is fully consumed, the next oldest grant is used. Expired grants are skipped automatically.

Plan data is stored in the plans table, which includes credit_validity_days (how long plan credits last) and topup_price_per_credit (price for purchasing additional credits).

Credit Expiration

Plan credits expire after the number of days configured in credit_validity_days. Expired grants are cleaned up by platform administrators using the credit expiry endpoint. Purchased and bonus credits never expire.

Pre-Launch Mode

When Appilot operates in pre-launch mode, Stripe payments are not available. Instead:

• Users can request early access through a waitlist form on the landing page
• Platform administrators manage access requests (approve/reject) and manually assign subscription plans to organizations
• Subscription source is tracked as none (admin-assigned) vs stripe (payment-based)

Once pre-launch mode is disabled and Stripe is configured, the standard checkout flow activates automatically.

Manual Plan Assignment (Platform Admin)

Platform administrators can assign plans to organizations directly:

1. Navigate to Organizations in Platform Admin
2. Click on an organization to view its details
3. In the Subscription section, select a plan and click Assign Plan
4. To revoke, click Revoke Subscription with an optional reason

When a plan is assigned, the system automatically provisions all associated billing resources:

• A credit grant is created with the plan's credit allowance
• A credit balance record is initialized for the organization
• For B2B plans, a coverage policy is created with sensible defaults (managed-only coverage, extension and widget enabled)

This means organizations can start using Appilot immediately after plan assignment — no additional setup is required.

Demo Plan

A Demo plan (plan_id: demo) is available for evaluation purposes:

• Credits: 10,000
• Type: B2B
• Price: $0

Use the Demo plan when onboarding prospective customers or running internal evaluations. It provides generous credit headroom without any billing commitment.

Waitlist Management (Platform Admin)

During pre-launch, access requests are managed from the Waitlist page:

1. View all requests with status filters (Pending, Approved, Rejected)
2. Click Approve or Reject with optional admin notes
3. Stats cards show total, pending, approved, and rejected counts

Next steps

• Organization Token Usage — Understand what drives costs
• Widget API Keys — Manage API keys for widget deployments
• Analytics — View usage analytics for your organization