Knowledge Requests

When the assistant can't answer your question, it means your organization hasn't documented that topic yet. Instead of leaving you stuck, Appilot lets you create a knowledge request.

How it works

1. You ask a question the assistant can't fully answer
2. Appilot suggests creating a knowledge request
3. You submit the request with your question and the page context
4. Your organization's knowledge team receives the request in the Backoffice
5. They create the knowledge content and publish it
6. You receive a notification when the answer is ready

Creating a request

You can create a knowledge request from the Knowledge Base view:

1. Open the Appilot panel and navigate to the Knowledge Base from the menu
2. The "Help for this page" view shows guides relevant to the current page
3. If no guides are available (or you need something else), click Request Help at the bottom
4. Describe what help or training you need in the form that appears
5. Submit the request — your page URL and context are automatically attached

Tracking your requests

You can see the status of your requests:

• Pending — Submitted, waiting for review
• In Progress — Your organization's team is working on it
• Resolved — The answer has been published

Why this matters

Knowledge requests create a demand-driven improvement loop:

• Users signal exactly what's missing
• Knowledge teams prioritize based on real demand (not guesswork)
• The system gets smarter over time
• Every request potentially helps hundreds of future users